Can I still open/close my door with a traditional lock and key?

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• How to change battery in Novas Smart Lock

  You will receive a notification when your battery drops to 25% and again at 21%. It is highly recommended that you replace the battery when first notified at 25%. Replacing the battery will not affect the information stored in the lock. You will need ...

• I have deleted a lock from my phone, but administrator still sees my eKey!

  Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. The Novas Smart Lock is a secured product, and letting users delete their own eKey from a lock can lead to a range of security ...

• My lock appears "Out of range", but I'm very close to it!

  Your lock can appear out of range for a number of reasons. The first thing to try is to turn off and back on Bluetooth. The method to do so will vary depending on your phone. Look for a Bluetooth icon (), usually, it will have a blue background. Tap ...

• How to factory reset Novas Smart Lock

  Video tutorial below. Written instructions as follows: Step 1. Remove the battery cover Step 2. Open the Novas app and click on the 'Menu" icon located to the top left hand side. Step 3. Click on factory reset. Step 4. Click yes to proceed. Step 5. ...

• Is the Smart Lock compatible with any lock?

  No, the Smart Lock (NSMSMBSSS) is designed and tested to be compatible with the Novas 6000 series mortice locks.