My phone doesn't play any sound when my lock is unlocked or relocked
First, check that your volume is loud enough to hear the sounds. Careful, this is not the phone ringer volume, but the phone media playback volume that matters. On iOS devices, check that the mute button of your device (if it has one) is not enabled. If the problem persists, in the Novas app, tap the Menu icon on the top left of the lock list, and choose Notification Settings. Check that the switch is turned on and tap the "Done" button on the top right of the screen.
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Is Smart Lock compatible with any handle?
Yes. Smart Lock has been designed to work with any handle, lever or finish. Unlike other devices, our technology won’t compromise your aesthetic.
I have deleted a lock from my phone, but administrator still sees my eKey!
Deleting a lock from your device only deletes it locally, even if you were in range and administrator/owner. The Novas Smart Lock is a secured product, and letting users delete their own eKey from a lock can lead to a range of security ...
How to set up a new Novas Smart Lock
(Instructional Video Below) First download the current Novas App from Google Play or Apple App Store. After installation, you will be prompted for an action - Choose 'Set up new device' If you have skipped this, you can go to 'Add +' on the home ...
My lock appears "Out of range", but I'm very close to it!
Your lock can appear out of range for a number of reasons. The first thing to try is to turn off and back on Bluetooth. The method to do so will vary depending on your phone. Look for a Bluetooth icon (), usually, it will have a blue background. Tap ...
Is the Smart Lock compatible with any lock?
No, the Smart Lock (NSMSMBSSS) is designed and tested to be compatible with the Novas 6000 series mortice locks.