What phone operating systems does the Novas app work on?
The Novas app officially support iPhones running iOS from version 12 or later and Android phones running Android 5.0.1 or later. Your phone must also support Bluetooth Low Energy (aka Bluetooth LE, BLE, BT4.1...), but if it runs one of the operating systems mentioned before, it most likely does.
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How to set up a new Novas Smart Lock
(Instructional Video Below) First download the current Novas App from Google Play or Apple App Store. After installation, you will be prompted for an action - Choose 'Set up new device' If you have skipped this, you can go to 'Add +' on the home ...
I want to transfer my eKey's and device setup to my new phone.
Copying the entire contents of your old phone to your new phone may not transfer eKey's successfully. It is important to install the Novas app on your new phone, then send your eKey/s across like sending to new users. If you are an Owner or have ...
My phone doesn't play any sound when my lock is unlocked or relocked
First, check that your volume is loud enough to hear the sounds. Careful, this is not the phone ringer volume, but the phone media playback volume that matters. On iOS devices, check that the mute button of your device (if it has one) is not enabled. ...
How to factory reset Novas Smart Lock
Video tutorial below. Written instructions as follows: Step 1. Remove the battery cover Step 2. Open the Novas app and click on the 'Menu" icon located to the top left hand side. Step 3. Click on factory reset. Step 4. Click yes to proceed. Step 5. ...
My app crashes at startup, what should I do?
First of all, never ever delete your app, unless it's the last resort. Deleting your app will cause you to lose all of your eKeys. If your app crashes at startup, first check the stores for an update. If there is one, install it and try again. If the ...