How to delete an expired eKey

How to delete an expired eKey

You will not be able to enroll into a Novas Smart Lock that you are already enrolled to - until you delete the expired eKey that is already in your list. 

To delete a current eKey:

1. On the home page (Device list) Click on the devices cog icon. Move away from the device if you having issues opening up the page 
2. Down the bottom left of the devices home page (per screen shot below), click on 'My eKey' 
3. At the bottom of the eKey page, click 'Delete device' - you will be asked to confirm the deletion 
4. You will now be free to register your new eKey!

            


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