I'm having trouble registering an eKey (iOS)

I'm having trouble registering an eKey (iOS)

If you are experiencing difficulties registering an eKey on your iPhone, please follow this procedure:

  1. Ensure your Bluetooth is turned on and that you are attempting to activate your eKey prior to its expiry (This is noted on the SMS or Message).
  2. Ensure there are no other existing eKey images in your gallery, otherwise, delete them.
  3. Get the Owner/Administrator to issue you a new eKey.
  4. Select the “eKey” image, then select the Action Button
  5. Use the “Save Image” option to save this eKey image to the photo gallery located on your phone. Do not save this image to a cloud or internet-based folder.
  6. Check the image has been saved to your photo gallery. Once you have confirmed this image has been saved then follow the Installation procedure.

    • Related Articles

    • How to receive / accept an eKey that has been sent to you

      If the eKey has been sent via message / SMS Download the Novas app from the Apple App Store or Android Play Store Next click on the eKey link in the message. This should open up into the app with the new eKey. If nothing happens when you tap the link ...

    • I want to transfer my eKey's and device setup to my new phone.

      Copying the entire contents of your old phone to your new phone may not transfer eKey's successfully. It is important to install the Novas app on your new phone, then send your eKey/s across like sending to new users. If you are an Owner or have ...

    • How to delete an expired eKey

      You will not be able to enroll into a Novas Smart Lock that you are already enrolled to - until you delete the expired eKey that is already in your list. To delete a current eKey: 1. On the home page (Device list) Click on the devices cog icon. Move ...

    • I need an alternative to sending eKeys over MMS (iOS)

      If you do not want or cannot send an eKey over MMS, follow this procedure to use an alternative app: Tap the top-right icon on your Novas lock in the list (you don’t need to be in range) and select the “User” tab, then select “New User”. Enter the ...

    • How to share an eKey to a new user

      After you have set up a new Novas Smart Lock you can get started inviting other users: Note: Only owners and admins can create and share new eKeys. 1. Click on the settings cog wheel of the device 2. Next click on 'Users' which is located bottom ...