How to receive / accept an eKey that has been sent to you

How to receive / accept an eKey that has been sent to you

If the eKey has been sent via message / SMS

Download the Novas app from the Apple App Store or Android Play Store

Next click on the eKey link in the message. This should open up into the app with the new eKey. 

If nothing happens when you tap the link below, copy this entire message, go to the Novas app, then tap on 'Add +' on the top right-hand corner and tap on 'Set up a received eKey' then on 'Paste eKey link'. You can also enable links in iOS by adding the sender to your contacts. For Android you may need to set up linking permissions by following the instructions in the Novas app main menu. 

If the eKey has been generated on Screen (Code) 

Go to the 'Add +' button up the top right of the home page, click on 'Set up received eKey' then click on 'Scan on-screen eKey'

The ekey will then appear for you to 'Save for later' (if you are not near the device) or 'Proceed now' which will then prompt you to move close to the device to register your eKey. 

If the eKey has been sent as an image / pic. 

Save the picture to your photo gallery, then go to 'Add +' button up the top right of the home page, click on 'Set up received eKey' then click on 'Import eKey message. 

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