When I start the app it shows me a welcome screen, and when I go through the process, I get stuck on a screen with options (iOS)
When you already have been using the app, it may happen that after an update, you will see the welcoming screen again. Just choose "Installer mode", or kill the app by swiping it out and restart it.
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Quick Start Guide
For easy and quick setup of your Novas Smart Lock - Use our Quick Start Guide Or follow our video tutorial
I'm having trouble registering an eKey (iOS)
If you are experiencing difficulties registering an eKey on your iPhone, please follow this procedure: Ensure your Bluetooth is turned on and that you are attempting to activate your eKey prior to its expiry (This is noted on the SMS or Message). ...
What phone operating systems does the Novas app work on?
The Novas app officially support iPhones running iOS from version 12 or later and Android phones running Android 5.0.1 or later. Your phone must also support Bluetooth Low Energy (aka Bluetooth LE, BLE, BT4.1...), but if it runs one of the operating ...
I need an alternative to sending eKeys over MMS (iOS)
If you do not want or cannot send an eKey over MMS, follow this procedure to use an alternative app: Tap the top-right icon on your Novas lock in the list (you don’t need to be in range) and select the “User” tab, then select “New User”. Enter the ...
My app crashes at startup, what should I do?
First of all, never ever delete your app, unless it's the last resort. Deleting your app will cause you to lose all of your eKeys. If your app crashes at startup, first check the stores for an update. If there is one, install it and try again. If the ...