How To
How to set up vCard Wallet
The Novas App, includes a Virtual Card or vCard Wallet that allows you to present your mobile phone to compatible card readers. The invite for the 5dkey vCard wallet will be generated by your property manager who will also configure the doors and ...
How to factory reset Novas Smart Lock
Video tutorial below. Written instructions as follows: Step 1. Remove the battery cover Step 2. Open the Novas app and click on the 'Menu" icon located to the top left hand side. Step 3. Click on factory reset. Step 4. Click yes to proceed. Step 5. ...
Remote clock adjustment
Each Novas device can now connect, via a users app to a remote time server. This allows the lock or controller to have its time updated in the case of lost power. An inaccurate clock can cause issues such as blocking new users from registering.
Quick Start Guide
For easy and quick setup of your Novas Smart Lock - Use our Quick Start Guide Or follow our video tutorial
Android Set-Up
Android Set-Up. Gently swipe up from the bottom and release Tap on the Novas logo at the top of the screen. Tap on “App info”. Scroll down and tap on “Open by default”. Enable “Open supported links” option. Tap on the “+ Add link” button. Tap on ...
Samsung Set-Up
Tap on the “Recent app button” (Bottom left button |||). Tap on the Novas logo at the top of the screen. Tap on “App info”. Scroll down and tap on “Set as default”. Enable “Open supported links” option. (highlighted). Tap on the “Supported web ...
How to change battery in Novas Smart Lock
You will receive a notification when your battery drops to 25% and again at 21%. It is highly recommended that you replace the battery when first notified at 25%. Replacing the battery will not affect the information stored in the lock. You will need ...
How to delete an expired eKey
You will not be able to enroll into a Novas Smart Lock that you are already enrolled to - until you delete the expired eKey that is already in your list. To delete a current eKey: 1. On the home page (Device list) Click on the devices cog icon. Move ...
I want to transfer my eKey's and device setup to my new phone.
Copying the entire contents of your old phone to your new phone may not transfer eKey's successfully. It is important to install the Novas app on your new phone, then send your eKey/s across like sending to new users. If you are an Owner or have ...
How do I register an eKey received on my Gmail account? (Android)
Open your email in your Gmail app. Select the download button. Check that when you open your photo/gallery app, then open the download folder, you see your “eKey” image here. Once this eKey is in this photo folder, then open the Novas App. Tap “+Add” ...
How to share an eKey to a new user
After you have set up a new Novas Smart Lock you can get started inviting other users: Note: Only owners and admins can create and share new eKeys. 1. Click on the settings cog wheel of the device 2. Next click on 'Users' which is located bottom ...
How to receive / accept an eKey that has been sent to you
If the eKey has been sent via message / SMS Download the Novas app from the Apple App Store or Android Play Store Next click on the eKey link in the message. This should open up into the app with the new eKey. If nothing happens when you tap the link ...
How to set up a new Novas Smart Lock
(Instructional Video Below) First download the current Novas App from Google Play or Apple App Store. After installation, you will be prompted for an action - Choose 'Set up new device' If you have skipped this, you can go to 'Add +' on the home ...