Novas Smart Lock | General

General
Can I still open/close my door with a traditional lock and key?
Yes, Novas Smart Lock is still installed with a traditional lock that allows you to open and close your door as you normally would with a regular key and handle.
Is the Smart Lock compatible with any lock?
No, the Smart Lock (NSMSMBSSS) is designed and tested to be compatible with the Novas 6000 series mortice locks.
Is Smart Lock compatible with any handle?
Yes. Smart Lock has been designed to work with any handle, lever or finish. Unlike other devices, our technology won’t compromise your aesthetic.
What phone operating systems does the Novas app work on?
The Novas app officially support iPhones running iOS from version 12 or later and Android phones running Android 5.0.1 or later. Your phone must also support Bluetooth Low Energy (aka Bluetooth LE, BLE, BT4.1...), but if it runs one of the operating ...
Where is the data stored?
The lock itself has secured memory that stores the users and eKeys. Novas is an offline system, that only uses the internet or phone network to transmit eKeys. Using the phone to phone scanning feature, you can also share eKey's completely offline. ...

Popular Articles
Version 2.20
Misc fixes and improvements – Introduction of Remote Clock Adjustment feature. Allows devices to fetch current time from Verroo time server. – Adds Virtual Card Wallet (vCard) for use on card readers such as apartment main entry doors and lifts.
I'm having problems scanning the QR code
Not all phones' cameras are equal, and some phones will have a harder time reading the QR code. If you're struggling to read the QR code, you can try with the 2nd QR code. One is located inside your lock (smart controller) or on its back (rim/mortice ...
How to change battery in Novas Smart Lock
You will receive a notification when your battery drops to 25% and again at 21%. It is highly recommended that you replace the battery when first notified at 25%. Replacing the battery will not affect the information stored in the lock. You will need ...
How to set up a new Novas Smart Lock
(Instructional Video Below) First download the current Novas App from Google Play or Apple App Store. After installation, you will be prompted for an action - Choose 'Set up new device' If you have skipped this, you can go to 'Add +' on the home ...
How to receive / accept an eKey that has been sent to you
If the eKey has been sent via message / SMS Download the Novas app from the Apple App Store or Android Play Store Next click on the eKey link in the message. This should open up into the app with the new eKey. If nothing happens when you tap the link ...

Novas Smart Lock | General | Knowledge Base